Privacy Policy

---

Privacy Policy – Interpool Inc.
Last updated: 1/24/26

Overview
Interpool Inc. (“Interpool,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and who we share it with.

We may collect the following personal information when you contact us, request service, or use our website forms:

• Name, company name, job title
   
• Phone number and email address
   
• Service address / facility location details you provide
   
• Project or service details, photos, and messages you send us
   
• Call and voicemail records (including recordings and transcriptions when enabled)
   
• SMS/text message content and metadata (date/time, delivery status)
   
• Website usage data (such as IP address, browser type, and pages visited) via cookies or similar technologies
   

We use your information to:

• Respond to inquiries and provide customer support
   
• Schedule, coordinate, and communicate about service, repairs, and projects
   
• Provide updates about appointments, technician arrival, and job status
   
• Send billing and administrative communications
   
• Improve our services and website
   
• Comply with legal obligations and prevent fraud/abuse
   

We may share your information only as needed with:

• Service providers that help us operate our business (phone/SMS providers, email providers, website hosting, payment processors, and IT/security vendors)
   
• Contractors or partners involved in your project (only when necessary to perform services you requested)
   
• Legal or regulatory authorities if required by law 

SMS consent is not shared with third parties or affiliates.

SMS Standard Messaging Disclosures 

• Message and Data Rates May Apply: Your mobile carrier's standard messaging and data rates will apply to all SMS communications from Interpool Inc.
• Message Frequency: SMS frequency will vary depending on service activity and your needs (up to 1,000 messages daily company-wide). Individual clients typically receive 2-10 messages per service request or project.
• Opt-Out Instructions: You can opt out at any time by texting STOP to any message from Interpool Inc.
• Opt-In Instructions: To opt back in to receive text messages, reply START.
• Help and Support: For assistance, text HELP or contact us at (210) 521-4197 or interpool@bginterpool.com.
• Carrier Compatibility: SMS services are available on most major carriers. Message delivery may vary based on your carrier and location.
• Device Requirements: A compatible mobile device with SMS capabilities is required.

SMS Information Collection 

Interpool Inc. collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history, delivery status, and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Terms of Service for SMS Communications and Consent 

By providing your phone number to Interpool Inc., you agree and acknowledge that Interpool Inc. may send account notifications, customer care, and service-related text messages to your wireless phone number for updates related to:

• Scheduling and appointment coordination
• Service updates and technician notifications
• Project status and completion updates
• Customer support and service inquiries

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

About Our SMS Services

We use SMS to communicate with clients regarding:

• Service appointment confirmations and reminders
• Technician arrival notifications
• Project updates and status changes
• Emergency service alerts
• Customer support responses
• Billing and payment notifications

SMS Use Cases 

Account Notifications: We reach out to clients with account notifications regarding scheduled service appointments, technician arrival times, project milestones, and important service updates.

Customer Care: As part of our commitment to customer care, we assist clients with scheduling coordination, service questions, and respond to inquiries about their pool service and repair needs

Example SMS Messages 

To provide transparency about the types of messages you may receive:

Account Notification Example: Good morning Sarah, this is Interpool Inc. We are reaching out about your scheduled pool service appointment tomorrow at 10 a.m. Our technician will arrive as planned. Reply STOP to opt out of SMS messaging.

Customer Care Example: Hi Sarah, this is Interpool Inc. We wanted to confirm your service request and let you know our team will be out to assess your pool equipment issue within 24 hours. Reply STOP to opt out of SMS messaging.

Service Update Example: Hi Sarah, this is Interpool Inc. Your pool repair has been completed successfully. All equipment is functioning properly. Please contact us if you have any questions. Reply STOP to opt out of SMS messaging.

SMS and Your Privacy Rights 

Your privacy rights regarding your personal information as described in this Privacy Policy also apply to information collected through SMS communications. You may:

• Withdraw your SMS consent at any time by texting STOP
• Request access to your SMS message history
• Request deletion of your SMS data
• Correct any inaccuracies in your phone number or preferences

Our website may use cookies or similar technologies to improve performance and understand website usage. You can control cookies through your browser settings.

We take reasonable measures to protect your information. We keep information only as long as needed for business, legal, or operational purposes.  You may request access, correction, or deletion of your information where applicable. To make a request, contact us using the information below.

You may request access, correction, or deletion of your information where applicable. To make a request, contact us using the information below.

Interpool Inc.
Email: interpool@bginterpool.com
Phone: (210) 521-4197